Lessons For Radio From The Recent Google Home Outage

Have you heard about the Google Home glitch that prevented most radio streams working – for weeks? Neither had I until consultant James Cridland surfaced the problem in his “Radioland” newsletter over the weekend. It’ a cautionary tale for radio broadcasters, especially when most PDs are wearing multiple hats while trying to ensure quality on a growing number of devices and platforms. How can we prevent these glitches from becoming disasters while ensuring there’s no “next time?”